Frequently Asked Questions

• Driver must be at least 18 years old. The driver must hold a valid licence throughout the period stated in the rental agreement. 
• For small cars: Drivers who are under 20 years old are subject to an additional young driver fee.
• For Minibus and SUV’S: Drivers who are under 23 years old are subject to an additional young driver fee.
• All drivers are required to present an appropriate driving license, valid for the car rented at the beginning of the rental and a valid passport. Both ID´s will be scanned and may be kept up to two years. Copies are not accepted.
• We accept all driving licenses issued by countries within the EU and USA/Canada. If you are from a country outside those regions, we will accept your driving license if it has a license number, your photo, a valid date and is in roman alphabet. If your driving license does not fulfil those requirements, you will need an international driving license to drive in Iceland.
• Icelandic law applies to the driver.

Yes you can !

Just keep in mind that all drivers and extra drivers must be present at pick up to sign the rental agreement. 

The terms "all-wheel drive" and "four-wheel drive" are often used interchangeably, but they really shouldn't be. There are key differences between the two. Perhaps you've never known the differences between all- and four-wheel drive and were afraid to ask, or maybe you didn't realize they mean different things. 

Basically, an all-wheel drive system can send a variable amount of torque to each axle, and the driver doesn't typically control this. A four-wheel drive system sends a fixed amount of power to each axle, and it can be switched on or off by the driver. So, how do they go about doing their jobs? Generally, an all-wheel drive system uses a center differential to distribute the engine's torque between the two axles, while four-wheel drive relies on a transfer case, which functions like a locked differential.

At this point you might be wondering why there's a need for both of these types of systems, since the aim of both is to distribute power to all four wheels. Four-wheel drive is great for off-roading and other low-traction scenarios, since the system sends a fixed amount of power to each tire. Whichever tire has the most traction is guaranteed to get the power it needs, helping prevent the vehicle from getting stuck.

But four-wheel drive often doesn't work on the road for the exact same reason it works so well off road. In a corner, the wheels of a car spin at different speeds. With four-wheel drive selected, the system tries to get each wheel spinning at similar speeds, which makes on-road cornering difficult. That's why most four-wheel drive systems can be operated in a two-wheel drive mode, which is recommended for road use.

All-wheel drive systems are great for road usage because they can actively send power to the wheel (or wheels) that need it most. Some all-wheel drive systems have a fixed torque split between the front and rear axles, but those don't have the same issues with cornering as four-wheel drive systems since they rely on a differential rather than a transfer case.

Of course, there are lots of different types of all- and four-wheel drive systems that buck these conventions.

We offer these options:

Credit Cards:

We accept major credit cards: American Express, Diners Club, Mastercard, Visa. 

Debit Cards:

All debit-, debit/credit- or prepaid cards are accepted if a 15-16-digit number is displayed on the card. 

Lessee is required to provide payment card info at check out.

The card is used to charge cost of:

• damages and towing
• missing fuel
• additional days
• unpaid parking, toll and road fees
• administration fees and other miscellaneous charges

No security deposit is charged to the card.

The card must be valid for 90 days after the rental period ends.

Yes, you can modify or cancel your reservation after it is confirmed, you simply need to send us an email to our customer service representative.

For changes to reservations made via a travel agency or third-party broker, please contact the relevant agent.

Our cancellation policy is as follows:

• All cancellations made prior pickup are 100% refunded.
• No shows are not refunded (0% refund)
• If you pick up the car but decide to drop off early, we do not refund the unused, or partly used rental day(s) unless amendments to booking or cancellations have been made prior to the pick-up date.

We guarantee the vehicle group you booked or car in similar size.

All our cars have studded/spiked winter tires during the winter months, more specifically from November 1st until April 15th. 

Snow chains are not commonly used in Iceland, and we do not offer them at the car rental.

You can book additional extras online or at the counter, they involve extra cost and are subject to availability. 

Please view our Extras page for details. 

You can use third party coverage.

Pay attention to the following:

• Contact your third-party insurance company for your insurance details.
• You will first pay the car rental for any damage according to our terms and conditions and then claim your cost to your insurance provider

Átak has put together insurance packages so you can have better coverage for lower rates, please review our Insurance page for more details.

Terms page.

Yes we do !

Between 06:00 and 17:45 free shuttle bus drives from the terminal and to rental car locations/offices at KEF International airport 

If weather is fine, our rental office is in walk away distance from the airport, see map here.

Keflavik Int. airport rental staion:

Every day: from 06:00 to 18:00

Booking department:

Weekdays; from 08:00  to 16:00

Saturdays: from 09:00 to 12:00

Sundays: Closed 

Holidays:

Keflavik Int. airport rental station:

December 24 open from 06:00 to 16:00 

December 25 open from 07:00 to  16:00

December 26 open from 06:00 to 18:00 

December 31 open from 06:00 to 16:00 

January 1 open from 07:00 to 16:00 

Free Icelandic water, best water in the world and you should use the opportunity to fill up you bottle.

Free coffee

Seating area with free WIFI

Information screens

We have an office at the international airport, Keflavík, Arnarvöllur 4b.

Extending the rental duration is possible at time of check-out or during the rental, subject to our acceptance, vehicle availability and extra payment.

Yes, you must check that the vehicle condition report reflects the actual vehicle condition. If an apparent damage is not listed, please proceed to our employee to update the vehicle condition report.

We encourage customers to take pictures/videos of the vehicle at check out and check in.

Please give us a call, during opening hours, if your flight is delayed or cancelled. You can also send us an email and we will replay during opening hours.

Our rental office and service centre is open between 06:00 and 18:00 and we only check out vehicles during that time.

During opening hours, the grace period for check out is 60 minutes.

We cannot be held responsible for customers late arrival due to flight delays or cancelled flights.

Reservations will be honoured for a one hour after the confirmed pick-up date and time during normal business hours. Let us know right away if you are late.

You will need to present the following when you pick up the car:

• Your passport.
• Your booking confirmation/voucher.
• Physical driving license (or international license) for the car group you have booked.
• Credit or debit card.
• Main driver and extra drivers must be present at pick up to sign the rental agreement.

You can return your vehicle when the location is closed, however out-of-office fee will apply. The vehicle will remain your responsibility until it has been checked by our representative the next morning.

We have a key drop box inside the entrance on the right.

The shuttles bus runs between 06:00 and 18:00.

Full to full policy!

Vehicles are supplied with a full tank of fuel, and you must return the vehicle with a full tank at the end of rental.

For any missing fuel there is charge plus a service fee.

You can contact us by email regarding any items left behind in the car and we will do our best to help you reclaim them.

We cannot be held responsible for items left in the vehicle at the end of the rental.

We charge shipping and service fee.

You need to return the car at our office at Keflavik airport.

Arnarvöllur 4b

235 Reykjanesbær

When dropping off your rental we suggest you do it 3 hours prior to your flight.

Please make sure you have all your items with you.

There is a service fee for all fines or charges that result from renter’s use of the vehicle.

This includes:

Damage handling.

Lost and found.

Missing fuel.

Parking fines.

Speeding tickets.

Tunnel tickets.

We offer you 60 minutes grace period after the agreed end rental time.

If you return the car more than 60 minutes late, your will be charged for an extra day, each day starting after that counts as rental day. 

Our rates are daily rates including insurance and all extras.

.